Support Forum

Don’t frustrate – talk with us!

If you have question about how something works, or you feel like you have found bug please come to our support forum! It is best place, where we can work together to solve issues and explain various topics.

To access forum you will need your purchase code. Where to find your code?

We understand that most of our customers are not developers(programmers), that is why we will also help you with issues caused by other components (plugins for example) and we will provide you instructions to help fixing issues, even if it is not directly related to our theme.

Although, we cannot guarantee that we will be able to fix every issue caused by faulty 3rd party components.

Get to support forum!

 

Useful information about support

Theme support includes:

  • Responding to questions and problems regarding your theme and its features
  • Fixing bugs and reported issues by releasing updates regularly
  • Assistance with integration questions and incompatibility issues
  • Small theme modifications(support team will decide does your modification qualify)

Theme support does not include:

  • Customizations beyond the capabilities of the theme or fixing issues caused by your customizations
  • Responsibility for fixing issues caused by faulty 3rd party components
  • Non-theme-specific questions(however we will direct you to right place)

Information regarding support response times:

  • We live in UTC+01:00 (Central European Time) time-zone. Please keep in mind that we may have different daytime in our region compared to yours.
  • Usually, we will respond you in 24 hours.
  • We are not working on weekends, but we will try to respond you whenever we can.

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